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Frequently Asked Questions

How can I place an order for personalized items on your website?

It is simple to order unique goods from our website! Take these few steps:
a) Please choose your desired product and personalize it by choosing your selected choices.
b) Choose your preferred delivery date and add the personalized goods to your basket.
c) Go to the checkout page to evaluate and complete your purchase.
d) Don't be concerned if the product demands proof. We'll get it to you within two hours.

Production will start as soon as your artwork proof is accepted.

What goods can I personalize on your website?

You'll be delighted to learn that our website provides various items that you may personalize to suit your needs. We can customize balloons, coolers, lanyards, buttons, wristbands, lapel pins, bags, stickers, tattoos, and other promotional goods for you! Using our user-friendly customization choices, you can easily pick colors and sizes and add unique text, logos, or designs. Let your creativity go wild and produce amazing things that perfectly capture your style and mission. Feel free to browse our website and use your imagination to personalize any item that interests you.

Can I customize my design or logo by uploading it?

Absolutely! We provide you the choice of selecting the design, size, color and number, message, packing, delivery date, and so on, and whether or not to submit your logo or artwork. To add your design and make your product unique, follow the steps throughout the customizing process.

How long till my order is delivered?

Our usual manufacturing turnaround time is seven days, followed by another seven days for shipment. If you need your items sooner, we have expedited alternatives that may deliver your purchase in as little as 3-4 business days from the time you place your order.

Is there a minimum order quantity for bespoke product orders?

Depending on the product, the minimum order quantity varies. While you can order goods for as little as one piece, some may have greater minimum requirements. Please review the product specifics or contact our customer service for precise information on minimum order quantities.

What types of payment do you accept?

We offer payment options for Credit Card, PayPal, Google Pay, Klarna, Crypto, and Check. We will soon enable payment options via Apple Pay and Venmo, giving you a variety of simple payment alternatives.

Can I get a sample of the product before making a bigger purchase?

Certainly! You may purchase the lowest amount, which is generally one piece for most of our items if you want to check the quality of our products before making a bigger order. Alternatively, you may get a sample pack using our website Customlanyard.net. The sample pack contains our most popular items, enabling you to assess their quality firsthand.

Do you provide any discounts or promotions for large orders?

Yes, we do provide price savings for bigger orders. You will get greater value the more you purchase. Please visit the product page or contact customer service for bulk order pricing.

What is your return and refund policy for bespoke products?

We want you to be delighted with your personalized items. Please notify us within ten days after delivery if we can improve any errors or issues. You may reach us by email at support@customlanyard.net or by filling out a form on our "Contact Us" page. Please send accompanying images demonstrating the problem to fix the issue. If the manufacturer verifies the error, you must return the whole purchase, including shipping expenses. We will arrange a full refund or start a remake order once we get the returned product, depending on your request and the extent of the issue. Refunds are normally processed between 7-10 business days.

Can I get a preview of my order's artwork?

Absolutely! To ensure your pleasure, we provide a free proof service before purchase. During the checkout process, you can choose "See Design - Pay Later." After you place your purchase, we will give you an artwork proof as well as payment and proof approval link. This phase lets you see the proof and make any required changes before paying with a credit card or PayPal. We strive to deliver a hassle-free experience by ensuring you are delighted with your personalized purchase before completing the transaction.